Normally I am a nice person and it takes a lot to annoy me, but it can be done. As evidenced by my little tale here that I would like to tell.
Long story short: apparently not even reputable sellers of teaware always also deliver service.
Here is my cautionary tale:
I ordered another addition to my, by now, sizeable collection of teawares, mainly consisting of teapots.
I like the xi shi shape like many here and I like jian shui, so I put in an order for a nice red xi shi teapot.
This arrived:

So I complained, saying that I was not charmed at having been charged full price for a teapot that was sloppily made.
The reply was:
"These are hand crafted teawares and will each have variations that make them unique. We create teapots whose primary goal is brewing tea. This teapot will function at that excellently. I am sorry that the shape of the spout is not perfect for you.
If you wished to return it for a refund I would gladly refund your money. Since you would need to ship it to the US I understand that may be too costly. If you would accept a 15% refund I would be happy to offer that. "
In short: not our fault / your issue if you want a teapot that looks like the one on our website. You keep it and get $16.50 back or ship it to the US and get a full refund.
I do not claim that I have only perfect teapots, but I am used to any flaws being pointed out before I buy the teapot so that I can decide whether I want to spend my money on that item.
OK, it was shipping to the US and full refund for me and what do I get now? I sent it today, carefully wrapped and with track and trace and the answer is:
"When the package arrives and the product is inspected we will issue a refund. We appreciate your patience and understanding."
The last part must have been added as an ironic twist...
So it is ok for me to trust and pay up front but when something goes wrong, basically it is my fault and at my own risk. Shuweeet....
What do you guys and gals think about this???