I would contact @tealifehk here directly before doing so, Jay is here on the forum and will surely look into it!gregcss wrote: ↑Sun Jun 16, 2019 9:29 pmHow long did it take to process the order? I ordered on 4/25 and it hasn't shipped yet or at least the the status hasn't changed. I emailed on 5/2 just to get an idea of normal processing time and they said ~3 more weeks to process which would be 5/23. I emailed again on 6/8 to get a status and have not received a response. I will wait till tomorrow before asking for a refund or submitting issue through paypal.
TeaLife.HK -- Classic HK-style Teas!
Thanks, Bok. I will do that instead because I really do want to try the tea.Bok wrote: ↑Sun Jun 16, 2019 9:49 pmI would contact tealifehk here directly before doing so, Jay is here on the forum and will surely look into it!gregcss wrote: ↑Sun Jun 16, 2019 9:29 pmHow long did it take to process the order? I ordered on 4/25 and it hasn't shipped yet or at least the the status hasn't changed. I emailed on 5/2 just to get an idea of normal processing time and they said ~3 more weeks to process which would be 5/23. I emailed again on 6/8 to get a status and have not received a response. I will wait till tomorrow before asking for a refund or submitting issue through paypal.
Hi Greg! I was just looking at your order when I was notified about your comment on the thread. I'm really sorry for the wait! I'll make it up to you with some great samples and I'll get your order done right now. I was going to call you, but since it's after 11 pm, I'll e-mail instead. My apologies, order volume has been overwhelming recently, and with the recent events here in Hong Kong, your last e-mail seems to have gotten lost in the tide. I'll have tracking for you before you wake up! 
Hi Jay,tealifehk wrote: ↑Sun Jun 16, 2019 10:21 pmHi Greg! I was just looking at your order when I was notified about your comment on the thread. I'm really sorry for the wait! I'll make it up to you with some great samples and I'll get your order done right now. I was going to call you, but since it's after 11 pm, I'll e-mail instead. My apologies, order volume has been overwhelming recently, and with the recent events here in Hong Kong, your last e-mail seems to have gotten lost in the tide. I'll have tracking for you before you wake up!
Thank you kindly for taking care of this. Sorry to see what is going on in HK and wish you and the rest of the HK folks the best.
Thank you! It's been a very exciting (and stressful) week, and things turned out better than expected. Now to see what CCP's next move is...gregcss wrote: ↑Sun Jun 16, 2019 10:28 pmHi Jay,tealifehk wrote: ↑Sun Jun 16, 2019 10:21 pmHi Greg! I was just looking at your order when I was notified about your comment on the thread. I'm really sorry for the wait! I'll make it up to you with some great samples and I'll get your order done right now. I was going to call you, but since it's after 11 pm, I'll e-mail instead. My apologies, order volume has been overwhelming recently, and with the recent events here in Hong Kong, your last e-mail seems to have gotten lost in the tide. I'll have tracking for you before you wake up!
Thank you kindly for taking care of this. Sorry to see what is going on in HK and wish you and the rest of the HK folks the best.
The Hong Kong economy is taking a hit at present due to our struggle for freedom: I'm offering 18% off through the week on all teas that are roasted in Hong Kong, sold by Hong Kong's tea merchant families or that were aged here in Hong Kong. This keeps more of your money in the local economy, which is entirely independent of the economy across the border (tax revenues from the city don't go across to PRC).
While we're still reliant on China for our tea, at least this way what comes after processing and production gets to stay down here! No code needed at checkout and this offer is good through August 12th.
While we're still reliant on China for our tea, at least this way what comes after processing and production gets to stay down here! No code needed at checkout and this offer is good through August 12th.
Hi Tea123, and welcome to TeaForum!
I'm really sorry for keeping you waiting so long. For several months I could only ship to many destinations by sea mail without tracking, and that is nervewracking with high value packages. We also have had complete postal system shutdowns for a week (or weeks) on end because of COVID. I've had a backlog build up and I am working it down as quickly as I can. I'll get your order right out to you! DM and e-mail sent.
-
maitre_tea
- Posts: 59
- Joined: Wed Aug 19, 2020 11:54 am
- Location: Washington, DC
I just want to vouch for TeaLife.HK - my order was also held up for a month or so, and he his responses were thoughtful and much appreciated. In these times, I have relaxed my standards for how long things can take to get to me from Asia.tealifehk wrote: ↑Sun Oct 25, 2020 1:30 pmHi Tea123, and welcome to TeaForum!
I'm really sorry for keeping you waiting so long. For several months I could only ship to many destinations by sea mail without tracking, and that is nervewracking with high value packages. We also have had complete postal system shutdowns for a week (or weeks) on end because of COVID. I've had a backlog build up and I am working it down as quickly as I can. I'll get your order right out to you! DM and e-mail sent.
Thank you for the kind words, and I hope you're enjoying your teas!maitre_tea wrote: ↑Sun Oct 25, 2020 2:06 pmI just want to vouch for TeaLife.HK - my order was also held up for a month or so, and he his responses were thoughtful and much appreciated. In these times, I have relaxed my standards for how long things can take to get to me from Asia.tealifehk wrote: ↑Sun Oct 25, 2020 1:30 pmHi Tea123, and welcome to TeaForum!
I'm really sorry for keeping you waiting so long. For several months I could only ship to many destinations by sea mail without tracking, and that is nervewracking with high value packages. We also have had complete postal system shutdowns for a week (or weeks) on end because of COVID. I've had a backlog build up and I am working it down as quickly as I can. I'll get your order right out to you! DM and e-mail sent.
-
YeeOnTeaCo
- Vendor
- Posts: 64
- Joined: Mon Oct 05, 2020 3:58 am
- Location: Hong Kong
- Contact:
Being a fellow HK vendor, we can certainly feel for anyone running a business which currently ships internationally.
The shipping situation out of HK has been difficult since COVID, and only recently it's opened up again to the US (with 1 week extended delivery times).
Unless customers are willing to pay for the big couriers to deliver, the shipping situation out of HK is not within anyone's control.
-
StoneLadle
- Posts: 347
- Joined: Sun Aug 09, 2020 12:19 am
- Location: Malaysia
HKG is in the process of redefining itself. I watch with baited breath.
Long live HKG PE!
Long live HKG PE!
