Thunderbolt Tea

[bmninada]

What's good for 2023? At a reasonable price?

I am looking for AROMA, AROMA, AROMA -> when after brewing I start pouring into a cup!!

[bmninada]

Is Vendor - Thunderbolt Tea a scam?

I recently bought tea from this vendor Thunderbolt Tea. I was successfully charged and see it reflected in my bank a/c in US. However - till date

• I have received ZERO emails confirming the sale from vendor

• I have reached out to them using their official email ID (as per their site) and never received a response. [Multiple attempts]

• I have asked my friends in India to attempt logging into their site but they (vendor) blocked access to all Indian originated IP addresses - which is very fishy.

• I have asked someone I know (as I grew up in Darjeeling) to check the published address (postal) but he confirmed he was not able find anyone

At the same time - I see folks here praising this vendor. I am not sure what's going on here. I'll wait 2 weeks and then I'll initiate probably a report to concerned US authorities along with stop payment if I don't receive the product.

[pedant]

my advice would be to wait, but obviously make note of when you lose the opportunity to do a chargeback on them. you paid with credit card, right? for visa, it might be 120 days? but definitely hit them with a chargeback if all else fails (including however much waiting is possible). i hope you get your tea though.

i am assuming you've read this thread and have seen how shipping can take forever (months) and how they apparently sometimes don't respond to messages.

I have received ZERO emails confirming the sale from vendor

ok, that's a new one for me and is the only thing i'm seeing that's out of the ordinary. i have always gotten an auto-generated order confirmation email right after placing an order. did you check your spam filter?

I have asked my friends in India to attempt logging into their site but they (vendor) blocked access to all Indian originated IP addresses - which is very fishy.

i tried to verify this by checking out their site with an indian VPN endpoint, but they block my VPN's IPs and give an error specifically about how they don't allow VPNs, so i couldn't really test it. i do think it's a bit odd that they would block indian customers, but then again maybe not really. maybe they are only a western-facing business – their prices seem pretty high, but i keep buying (mostly when they have big sales) because i like their tea. maybe they have a different website or business name for indian customers.

I have asked someone I know (as I grew up in Darjeeling) to check the published address (postal) but he confirmed he was not able find anyone

i ordered last year and got a delivery in june. the return address that they put on the label matches the address on their website (2/2 KUTCHERY ROAD):
https://www.thunderbolttea.com/contact/

they have a phone numbed there, too... it's a long shot, but have you tried calling it? lol

what email address did you try? i've talked with them via this one before: sales@thunderbolttea.com

[Victoria]

Yes, patience is key when communicating with Thunderbolt @bmninada. The quality of Darjeeling though is worth the wait. As suggested in this thread, you might also try contacting them via WhatsApp Facebook Instagram. After ordering I received an email confirmation (check spam) and then the long wait began…. I think it took +-7-8 weeks to finally arrive.

While you wait, I recommend you branch out, try something new (not based on childhood memories which can be fleeting) and visit a few really special tea shops only found in NYC. You can try some new teas, chat and hey the owners might even have new Darjeeling contacts for you;

Tè Company in West Village specializing in Taiwan Ooolong. Since you enjoy black, Elena has many oxidized aromatic black teas.

Tshop 247 Elizabeth St. Small shop with quality Puerh, Yancha and some Taiwan Oolong

Puerh Brooklyn in Williamsburg. Beautiful store mostly Puerh & special events.

For additional recommendations around NYC a thread dedicated to NYC Tea Shops
viewtopic.php?f=17&t=667

[bmninada]

To all - thank you. In their site they have a good support ticketing system so requested there.

Nice - the URLs on good tea. Will start calling them.

I'll post here shortly some standard low cost tea I have personally found "okay" [ i.e. when I compare it's cost to its availability and quality]

[Victoria]

I'll post here shortly some standard low cost tea I have personally found "okay" [ i.e. when I compare it's cost to its availability and quality]

Since this thread is dedicated to a discussion of Thunderbolt tea, you might post other offerings under more general Vendor Discussion & Recommendations; black, white, oolong, puerh.. …or within other existing Darjeeling threads such as ;
Darjeeling tea drinkers - do you have preferred estates?
Where do you get your Darjeeling?

[bmninada]

100% - that was my idea. However, I do thank you for the links to Darjis. Makes my life: easier.

[Teafortea]

So I did this order from them some week ago and I still have not received the shipping notification just the order confirmation email. Should I be concerned? Anyone hacve anu time frame with their orders? Thanks tea friends

[Andrew S]

I have no experience myself, but there is already a thread on them here (see especially the second page for how long they take): viewtopic.php?f=17&t=1174&start=15

Andrew

[Teafortea]

Yeah I saw that. I guess I'll be waiting.